Frequently Asked Questions

Questions About Your Order

If you have questions or concerns about your order from the Lee Store, please contact our Consumer Services Department at 1-800-453-3348.

How can I pay for my order?

We accept Visa and MasterCard credit cards as payment.

What if I don't have a credit or debit card?

You need a credit or debit card to order from this site, so if you don't have one you'll have to send your Wish List to someone who does. You can also visit our retail partners in your town for other payment options.

How quickly can I expect my order to arrive?

Standard orders will arrive via United Parcel Service in 7 to 10 business days.

Is this site secure?

Your purchases and your information are 100% safe and secure. Additionally, if you order something and find it doesn't fit correctly or doesn't look how you thought it would, our flexible return policy should help you get exactly what you want.

Where can I check or change my account information?

Once you log in to your account, click the "Your Account" link at the top of the page and you can edit any of your Lee Jeans account information, manage your shipping address book, view your orders, and track your shipped orders.

Is it possible to change or cancel my order?

Unfortunately once you place an order it cannot be altered or cancelled. However, you may return any item in your order for any reason. Check our return policy for all the details.

How do I return something I've purchased?

If you aren't satisfied with your purchase, you are welcome to return it by mail for any reason within 60 days of purchase. Download and fill out our Returns Form (PDF format - download Adobe Reader if you don't have it installed already). Complete the form and enclose it with your returned merchandise.

How long before my refund shows up on my credit card statement?

Please allow 4-6 weeks for your return to be processed. Once the return has been processed, please allow 2 billing cycles for the credit to show up on your credit card statement.

What if my order was incorrect or the garment was defective?

If you received an incorrect order or there was something wrong with your merchandise, call our Consumer Services Department at 1-800-453-3348.

What is Lee Jeans?

Founded in 1889, Lee Jeans is a leading international retailer and manufacturer of workwear, western wear and casual wear. Lee's products fall under the Lee Jeans, Lee Riveted, Lee Dungarees, One True Fit and Lee 1889 brand names. Headquartered in Merriam, Kansas, near Kansas City, Lee Jeans currently employs more than 400 people across the United States.

Lee® Jeans is a division of VF. (NYSE: VFC). Headquartered in Merriam, Kan., Lee manufactures and markets brand denim, casual pants, shirts, fleece and knit apparel. A brand committed to the community, Lee Jeans founded Lee National Denim Day®, the largest single-day fundraiser for breast cancer. VF Corporation is a leader in branded apparel including jeanswear, outdoor products, image apparel and sportswear. Its principal brands include Wrangler®, Lee®, Riders®, Rustler®, The North Face®, Vans®, Reef®, Napapijri®, Kipling®, Nautica®, John Varvatos®, JanSport®, Eastpak®, Eagle Creek®, Lee Sport® and Red Kap®. For more information on VF, visit www.vfc.com.