CUSTOMER SERVICE

Call: 1-800-453-3348. Monday-Friday, 8 a.m. to 5 p.m. CST

Contact Us Store Locator

TERMS & CONDITIONS

The Lee.com store provides a quick, convenient, and secure way for you to purchase Lee products.

Check our site often, as product availability changes periodically.

We offer products for sale through Lee.com to United States addresses only.

Ordering Lee products from our online store is quick and easy. You can shop 24 hours a day, seven days a week.

We offer standard shipping via the United Postal Service and UPS Standard Ground Service. Your order can be delivered to any residence, PO Box, APO or FPO addresses Monday through Saturday. Orders shipped to business addresses will be delivered Monday through Friday.

REGISTRATION

You must register at Lee.com to make an online purchase and to maintain a Wish List on the site.

We are dedicated to keeping your information secure and private for your peace of mind when registering.

Registration allows you to quickly and easily monitor the status of your orders.

You may enter many shipping addresses in your profile but it is important for verification purposes that your name and billing address be entered exactly as maintained on your credit card account. You must be 13 years of age or older to register.

SECURITY

Lee Jeans has implemented Secure Socket Layer technology, one of the most robust encryption platforms available.

Your credit card information will be encrypted from the moment you enter it and is stored encrypted in our systems for ninety (90) days.

A browser in secure mode will display a URL address beginning "https://" rather than the standard "http://". The "s" stands for "secure."

PRIVACY

The security and privacy of your personal information is extremely important to us. Lee Jeans only communicates with you in specific relation to an order placed or if you register to be notified of special deals, or enter a contest or promotion on our family of Web sites.

We do not share, trade or sell your information to anyone outside of Lee Jeans or VF Corporation, our parent company, without your prior consent. We're committed to protecting the security and privacy of any personal information you provide to us, and we'll only use that information as we have described in our Privacy Policy.

SALES TAX

Lee Jeans has a constitutional obligation to collect sales use tax in those states we are licensed to do business. Sales tax is calculated using the tax rate of the state where the product is being shipped.

If for any reason you believe you are exempt from paying sales tax, please contact Consumer Services at 1-800-453-3348 and we will personally assist you with the processing of your order. At the time you call, please have all proper sales tax information available.

RETURNS

If you are not satisfied with your purchase you are welcome to return it by mail for any reason within 60 days of purchase. Click here to download our Returns Form as a PDF document. Download Adobe Reader for PDF viewing here. Enclose the completed form with your returned merchandise. Please allow 4-6 weeks for your return to be processed. Once the return has been processed please allow 2 billing cycles for the credit to show up on your credit card statement. If you have a defective garment or have received an incorrect order call our Consumer Services Department at 1-800-453-3348. Please see our full return policy for more information.

SHIPPING

We can accept orders anytime, 24 hours a day, seven (7) days a week.

Orders entered into the Lee.com online stores will then be processed (pending credit card approval) and shipped out of our distribution center within two (2) to three (3) business days.

Standard shipments for orders within the continental United States are shipped by the United Parcel Service (UPS) and will arrive within 7 to 10 business days (Monday through Friday, not including holidays).

Orders to Alaska, Hawaii, APO or FPO addresses could take up to 14 days. Orders will be delivered by the United States Post Office (USPS).

Express shipment requires the same processing time as a regular order but is shipped faster.

Express shipments will arrive within 2 to 5 business days from when your order ships (Monday through Friday, not including holidays and weekends) via UPS. Express orders placed Friday after 3:00 PM CST will not be processed until the following Monday.

Express shipping is not available for shipments to Alaska, Hawaii, P.O. boxes, APO or FPO addresses

Lee Jeans currently ships only to United States and APO and FPO addresses. We do not currently ship to US territories or to international addresses.

YOUR ORDER

If you provide a valid e-mail address when you order, you will receive an e-mail confirming that your order has been accepted and when it has shipped. You will also receive an e-mail notification if there are any cancellations to your order.

If an item is out of stock, you can always use the Store Locator to search your area for other retailers that carry Lee Jeans products.

TRACKING YOUR ORDER

When you make a purchase, you will receive a Lee Jeans order number and shipment tracking number via e-mail. If your order was shipped via UPS, you can go to www.ups.com to monitor your order's progress. You will not be able to track orders shipped via USPS.

CANCELLATIONS

If an item becomes out of stock after you place your order, you will receive an e-mail from Lee Jeans explaining the item cancellation and containing a new order total. Currently, we do not allow customer cancellations of orders. You can return any order you get for any reason within sixty (60) days of purchase.

ADDITIONAL TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law which Lee Jeans may modify, alter or update at any time in its sole discretion and which are binding on you. If you do not agree to these terms and conditions, please do not use this site.

Copyright

All content included in this site, including but not limited to text, graphics or code is the property of Lee Jeans or is licensed to Lee Jeans and is Copyright 2009, Lee Jeans ALL RIGHTS RESERVED. Permission is granted to electronically copy and/or print hard copy portions of this site for the sole purpose of placing an order with Lee Jeans or purchasing Lee Jeans products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited.

Disclaimer

THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, LEE JEANS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. LEE JEANS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LEE JEANS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Fair Credit Billing Act

WE GUARANTEE THAT EVERY ONLINE TRANSACTION YOU MAKE WILL BE 100% SAFE. THIS MEANS YOU PAY NOTHING IF UNAUTHORIZED CHARGES ARE MADE TO YOUR CARD AS A RESULT OF SHOPPING AT OUR ONLINE STORE. UNDER THE FAIR CREDIT BILLING ACT, YOUR BANK CANNOT HOLD YOU LIABLE FOR MORE THAN $50.00 OF FRAUDULENT CHARGES. IF YOUR BANK DOES HOLD YOU LIABLE FOR ANY OF THIS $50.00, WE WILL COVER THE ENTIRE LIABILITY FOR YOU, UP TO THE FULL $50.00. WE WILL ONLY COVER THIS LIABILITY IF THE UNAUTHORIZED USE OF YOUR CREDIT CARD RESULTED THROUGH NO FAULT OF YOUR OWN FROM PURCHASES MADE WHILE USING THE SECURE SERVER. IN THE EVENT OF UNAUTHORIZED USE OF YOUR CREDIT CARD, YOU MUST NOTIFY YOUR CREDIT CARD PROVIDER IN ACCORDANCE WITH ITS REPORTING RULES AND PROCEDURES.

Limitation Of Liability

LEE JEANS SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE OR THE PERFORMANCE OF PRODUCTS, EVEN IF LEE JEANS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Governing Law; Arbitration

Your use of this site shall be governed in all respects by the laws of the state of Kansas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that any disputes between us, which cannot first be resolved informally, shall be submitted to final and binding arbitration in Merriam, Kansas in accordance with the rules and procedures of the American Arbitration Association.

Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation or an offer to sell. Lee Jeans reserves the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law. Orders shall be deemed accepted upon your acceptance of the terms of the invoice issued with the product delivered to you.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Lee Jeans is not responsible for the unavailability of, or the content located on or through, any External Site. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.