TEMPORARY SHIPMENT & RETURNS DELAY DETAILS
Due to high demand and system maintenance, we experienced delays in shipments March 29, 2021 through May 10, 2021, and returns beginning March 29, 2021. See below schedule for details.
For immediate assistance, contact our Consumer Relations department at (800) 453-3348 Monday - Friday, 8 am to 7 pm (ET) to speak with one of our representatives. Use our Find A Store to locate your nearest retail location offering a selection of Lee products.
CURRENT SHIPMENT SCHEDULE BY ORDER DATE
Date placed: 3/29 - 4/27 up to 4 weeks
Date placed: 4/27 - 5/10 up to 1 week
When should I expect my package to arrive? +-
Orders placed before 12:00 pm ET on March 29 will arrive within 3-11 business days. Orders placed after 12:00pm ET on March 29 will ship within 4 weeks. Orders placed between April 28 and May 10 will ship within 1 week. As soon as your order ships, you will receive a shipping confirmation email.
Will my credit card be charged?+-
When a purchase is made, an authorization amount is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account.
How will I learn about updates to my order?+-
An order confirmation email will be sent at the time you place your order; once it leaves our facility, you will be sent a shipping confirmation email. You can also track your order anytime online; all you need is your order number, email address, and billing zip code. Please note, it can take between 1-6 weeks for orders to ship during this time. See schedule above for details.
What if I want to cancel my order?+-
Please contact us, a member of our Consumer Relations team is standing by to assist you with your questions. Call us at (800) 453-3348, Monday through Friday 8 am to 7pm (ET) and we will do our best to help.
How do I place an exchange order during this time? +-
Mail it back to us to process a return or exchange using the pre-paid shipping label included in your order. We will refund you (minus original shipping charges) in the same method you paid. If you would like to place an exchange order, please contact us by phone at (800) 453-3348, Monday through Friday 8 am to 7pm (ET). A member of our Consumer Relations team is standing by to assist you with your questions. NOTE:We apologize for the inconvenience. Due to high demand and system maintenance, refunds for returns received on or after March 29th will be delayed approximately 4 weeks.
Why is my return taking so long?+-
Due to high demand and system maintenance, refunds for returns will be delayed approximately 4 weeks beginning March 29.
How will I know when my return has been refunded?+-
Once your return has been processed, a refund will be made to the original form of payment and you will receive a confirmation email.